TERMS & CONDITIONS

Last updated: May 2026

Welcome to https://skipper4you.com.

By using this website and booking our services, you agree to the following Terms & Conditions.

1. GENERAL INFORMATION

This website is operated by:

Horvat turizam d.o.o.
Company Identification Number (OIB): 26227941488
Kutinska 4
10000 Zagreb
Croatia

Email: info@skipper4you.com
Phone: +385 1 3770 150
Website: https://skipper4you.com

2. SERVICES

Skipper4You provides services related to nautical tourism and education, including:

  • skipper courses,

  • hostess courses,

  • Boat Leader Category B courses,

  • Mile Builder programs,

  • Atlantic Crossing programs,

  • skipper services,

  • hostess services,

  • onboard chef services,

  • yacht deliveries,

  • charter assistance,

  • sailboat sales,

  • private tours and related tourism activities.

Service details, pricing and availability are displayed on the website or provided directly to customers through individual offers.

3. BOOKINGS & PAYMENTS

A booking is considered confirmed after:

  • successful online payment processing, or

  • confirmation by the Skipper4You team.

Payments are securely processed through Monri Payments.

Horvat turizam d.o.o. does not store customers’ credit card information.

4. PRICES & CURRENCY

All prices are displayed in euros (EUR).

For customers using payment cards issued outside the eurozone, the final amount charged may vary depending on the exchange rate applied by the card association or the customer’s bank.

CURRENCY CONVERSION STATEMENT

All payments will be made in euros (EUR).

The amount charged to the customer’s credit card is calculated by converting the price from EUR according to the exchange rate applied by the relevant card association.

As a result of this conversion, the final charged amount may differ slightly from the original price displayed on our website.

5. CANCELLATIONS & REFUNDS

Customers may submit cancellation requests for bookings or contracted services in writing by email to info@skipper4you.com.

5.1. Cancellation by the Customer

Unless different cancellation conditions are specified for a particular program or service, the following cancellation policy applies:

  • For cancellations made 30 days before the start of the program, the Agency retains 70% of the total program price per person.

  • For cancellations made between 20 and 14 days before the start of the program, the Agency retains 100% of the total program price per person.

At the customer’s request, the Agency may, instead of cancelling the booking, approve the transfer of the amount already paid to another available date for the same or a comparable program, provided that such a date is available, places remain open, and the transfer is operationally feasible.

Transferring a booking to another date is not an automatic right of the customer and becomes valid only after written confirmation by the Agency.

If the price of the alternative program or date is higher, the customer is required to pay the price difference.

If the price of the alternative program or date is lower, any potential refund of the difference will be determined according to the conditions of the specific program and an agreement with the Agency.

5.2. Cancellation by the Agency

If the Agency cancels a program for justified reasons, including adverse weather conditions, safety concerns, force majeure, or other circumstances that prevent the safe or proper delivery of the program, the Agency may, depending on the circumstances of the individual case:

  • offer an alternative date for the program;

  • offer a suitable replacement service;

  • provide a partial refund of the amount paid;

  • approve a full refund of the amount paid.

The Agency will inform the customer in writing about the proposed resolution of the booking, taking into account the circumstances of the cancellation, the possibility of delivering the program, the applicable contractual conditions, and relevant legal requirements.

5.3. Special Conditions for Certain Services

Special cancellation and refund conditions may apply to digital courses, individually arranged programs, reserved dates, private tours, and services that have already commenced.

Where specific cancellation conditions have been published or agreed upon in advance for an individual program or service, those conditions shall take precedence over the general cancellation policy outlined in this section, to the extent permitted by applicable law.

All refunds shall be processed in accordance with the applicable contractual conditions and the laws of the Republic of Croatia.

6. COMPLAINTS

Customers may submit complaints by email to info@skipper4you.com.

Each complaint will be reviewed individually and addressed as promptly as possible.

7. LIABILITY

Skipper4You is not responsible for:

  • weather conditions,

  • delays caused by third parties,

  • route or itinerary changes required for safety reasons,

  • loss of personal belongings,

  • customer behavior that violates applicable laws or safety regulations.

Customers are required to follow all safety instructions provided by the skipper, crew, and organizer.

8. PRIVACY & PERSONAL DATA

Horvat turizam d.o.o. processes customers’ personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Croatia.

Collected personal data is used exclusively for:

  • processing bookings,

  • communicating with customers,

  • delivering contracted services,

  • sending newsletters and promotional communications with the customer’s consent.

Customers may request access to, correction of, or deletion of their personal data at any time, subject to applicable legal requirements.

9. COOKIES & MARKETING TOOLS

This website uses cookies to improve the user experience.

We also use:

  • Google Analytics,

  • Meta/Facebook Pixel,

  • newsletter systems and marketing tools.

Cookies that are not strictly necessary for the operation of the website are used based on the customer’s consent where required by applicable law.

Users may manage their cookie preferences through the available cookie settings.

10. PAYMENT SECURITY

Online payments are processed through the secure Monri Payments payment gateway.

The transmission of sensitive payment information is protected by SSL encryption and applicable payment card industry security standards.

Horvat turizam d.o.o. does not access or store customers’ complete payment card details.

11. ACCEPTED PAYMENT METHODS

We accept the following payment cards:

  • Visa

  • Mastercard

  • Maestro

Online payment security is additionally supported by Visa Secure and Mastercard Identity Check authentication programs.

12. CHANGES TO TERMS

Horvat turizam d.o.o. reserves the right to modify these Terms & Conditions at any time without prior notice.

Any changes will be published on the website and shall take effect from the date of publication unless otherwise specified.

Changes shall not affect customers’ previously acquired rights or bookings already confirmed, except where permitted by applicable law.

13. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of Croatia.

Any disputes arising from or in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent court in accordance with the applicable laws of the Republic of Croatia.